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Withdrawal and Refunds (Credit)

Students who wish to withdraw from a class must do so by the end of the eighth week of the term. Withdrawal through the sixth week of the quarter may be done on PioneerWeb. Students who wish to withdraw during weeks seven and eight must obtain instructor approval. Approval should be emailed to the Student Support Center at ucolsupport@du.edu. In the case of extenuating circumstances that are beyond the student's control, a student may appeal for an exception to the University withdrawal policy by submitting a petition and supporting documentation to the Director of Student Support, Michele Long, mlong@du.edu. For instructions on submitting a late withdrawal petition after the end of the quarter, contact the Student Support Center. Students should not assume they have been withdrawn from a course for missing the payment deadline, telling the instructor they are dropping, or for not attending.

Students withdrawing from their last class cannot withdraw online. Students withdrawing from all classes for the quarter must contact the Student Support Center. Students who withdraw from all of their courses in the quarter must also submit the University of Denver student withdrawal form.

Please note: Policies and procedures may be different for the non-credit Enrichment Program.

10 Week Class (meeting online or once a week)

  • 100% - Class withdrawal during the first week of the quarter (Monday - Friday); Class will not appear on transcript.
  • 75% - Class withdrawal during the second week of the quarter (Monday - Friday); Grade is recorded as a withdrawal (W) on transcript.
  • 50% - Class withdrawal during the third week of the quarter (Monday-Friday); Grade is recorded as a withdrawal (W) on transcript.
  • 0% - Class withdrawal beginning the fourth week of the quarter; Grade is recorded as a withdrawal (W) on transcript.

Course withdrawal is permitted through the Friday of week six, which is the last day to drop via PioneerWeb. The grade is recorded as a withdrawal (W).

Course withdrawal during week seven and eight requires instructor permission. Approval should be emailed to ucolsupport@du.edu. The grade is recorded as a withdrawal (W).

Course withdrawal is not permitted after the eighth week of the quarter. In extenuating circumstances students may petition the Director of Student Support and must provide supporting documentation.

Special Format Classes
Courses that are less than 10 weeks in duration: 100% refund for all classes dropped prior to the first class meetings. NO REFUNDS GIVEN AFTER THE FIRST CLASS MEETING

Tuition Refund Appeals

In the case of extenuating circumstances that are beyond the student's control, a student may appeal for an exception to the University refund policy. A student must officially withdraw from all courses (per withdrawal deadlines and policies) prior to beginning the appeals process. The statute of limitation for appeal is 90 days from the end of the term in which the courses for which the tuition being appealed were offered.

Informal Appeal/Automatic Refund

If a student drops all courses for a given term, an informal appeal for a full refund may be made to the Student Support Center. An informal appeal requires that the withdrawal is completed (per withdrawal deadlines and policies) and request for tuition refund is made prior to the end of the tenth week of the term. To be eligible for an automatic refund the condition for withdrawal must meet one or more of the following criteria and must be accompanied by appropriate documentation:


  • Student can't complete the course(s) because an immediate family member or a family member has died.
    Documentation: (for death) memorial service folder, notice in the paper or copy of death certificate

  • Student has been forced to relocate for a job, or student has involuntarily lost his/her job and is no longer eligible for reimbursement through his/her employer.
    Documentation: letter on letterhead from immediate supervisor or human resource administrator.

  • Student is unable to complete his/her course(s) because of an unexpected increase in job responsibilities, required change in his/her work schedule or required travel.
    Documentation: letter on letterhead from immediate supervisor or human resources administrator that specifies dates of increased workload or travel

Again, a student must submit the reason for your withdrawal and supporting documentation by the end of the sixth week of the term.

If the ├é┬ádocumentation is found to be adequate and reasonable, we'll make appropriate adjustments to the student’s account. If conditions don't merit an automatic refund, the student may make a formal appeal.

University College reserves the right to request a formal appeal if we deem conditions and/or documentation are inappropriate or dubious.

Formal Appeal

If a student’s circumstances don't fit the criteria for filing an informal appeal, the automatic withdrawal deadline has passed or we reject an informal appeal, a student may file a formal appeal for a full or partial refund.

To submit a Formal Tuition Appeal, log into PioneerWeb, select Student Tab and Request for Tuition Appeal. Please contact the University College Student Support Center directly, if you have any questions regarding how to appeal.

The Tuition Appeals Committee, which meets monthly, will review student petitions and deliver its decision via letter. This decision is final.

NOTE: In accordance with federal, state and institutional regulations, students may be required to forfeit any financial aid they've received, which may result in an outstanding balance owed to the University.

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