Withdrawal and Refunds (Credit)
Students who wish to withdraw from a class must do so by the end of the eighth week of the term. Withdrawal through the sixth week of the quarter may be done on PioneerWeb. Students who wish to withdraw during weeks seven and eight must obtain instructor approval.Approval should be emailed to the Student Support Center at firstname.lastname@example.org. In the case of extenuating circumstances that are beyond the student's control, a student may appeal for an exception to the University withdrawal policy by submitting a petition and supporting documentation to the Director of Student Support, Michele Long, email@example.com. For instructions on submitting a late withdrawal petition after the end of the quarter, contact the Student Support Center. Students should not assume they have been withdrawn from a course for missing the payment deadline, telling the instructor they are dropping, or for not attending.
New students cannot withdraw online via PioneerWeb their first quarter of enrollment. Anyone withdrawing from their last class cannot withdraw online. New students and those students withdrawing from all classes for the quarter must contact the Student Support Center. Students who withdraw from all of their courses in the quarter must also submit the University of Denver student withdrawal form.
Please note: Policies and procedures may be different for the non-credit Enrichment Program.
10 Week Class (meeting online or once a week)
- 100% - Class withdrawal during the first week of the quarter (Monday - Friday); Class will not appear on transcript.
- 75% - Class withdrawal during the second week of the quarter (Monday - Friday); Grade is recorded as a withdrawal (W) on transcript.
- 50% - Class withdrawal during the third week of the quarter (Monday-Friday); Grade is recorded as a withdrawal (W) on transcript.
- 0% - Class withdrawal beginning the fourth week of the quarter; Grade is recorded as a withdrawal (W) on transcript.
Class withdrawal is permitted through the Friday of week six, which is the last day to drop via PioneerWeb. The grade is recorded as a withdrawal (W).
Course withdrawal during week seven and eight requires instructor permission. Approval should be emailed to firstname.lastname@example.org. The grade is recorded as a withdrawal (W).
Class withdrawal is not permitted after the eighth week of the quarter. In extenuating circumstances students may petition the Director of Student Support and must provide supporting documentation.
Special Format Classes
Courses that are less than 10 weeks in duration: 100% refund for all classes dropped prior to the first class meetings. NO REFUNDS GIVEN AFTER THE FIRST CLASS MEETING
Class withdrawal is not permitted after the third class.
Tuition Refund Appeals
In the case of extenuating circumstances that are beyond the student's control, a student may appeal for an exception to the University refund policy. A student must officially withdraw from all courses(per withdrawal deadlines and policies) prior to beginning the appeals process. The statute of limitation for appeal is 90 days from the end of the term in which the courses for which the tuition being appealed were offered.
If a student drops all courses for a given term, an informal appeal for a full refund may be made to the Student Support Center. An informal appeal requires that the withdrawal is completed(per withdrawal deadlines and policies) and request for tuition refund is made prior to the end of the tenth week of the term. To be eligible for an automatic refund the condition for withdrawal must meet one or more of the following criteria and must be accompanied by appropriate documentation:
Physical and/or mental illness that prevents the student from completing course(s).
Documentation: Letter on letterhead from the physician for physical illness or psychiatrist or other licensed mental health professional for mental illness. The letter must specifically state that the student was advised to withdraw due to illness.
Serious illness or death of immediate family member that prevents the student from completing the course(s)
Documentation: (for illness) Letter on letterhead from the physician for physical illness or psychiatrist or other licensed mental health professional for mental illness.
Documentation: (for death) Memorial Service folder, notice in the paper or copy of death certificate.
Job relocation or loss of employer reimbursement eligibility due to involuntary job loss.
Documentation: Letter on letterhead from immediate supervisor or human resource administrator.
Unexpected increase in job responsibilities, required change in work schedule, or required travel that prevents completion of all courses.
Documentation: Letter on letterhead from immediate supervisor or human resources administrator that specifies dates of increased workload or travel.
The documentation, as listed above, must be submitted to the Student Support Center prior to the end of the sixth week of the term. If conditions do not merit an automatic refund, the student may make a formal appeal. The Director of Student Support or Bursar's Office staff reserves the right to request that a formal appeal be made if, in their judgment, conditions and/or documentation are inappropriate or dubious.
In cases where circumstances do not fit the criteria for an informal appeal, the end of quarter deadline has passed, or an informal appeal is not accepted, a formal appeal for full or partial refund may be filed. Petition forms are available on the Bursar's Office website or in University Hall, Room 223. Completed forms and support documentation must be submitted to the Bursar's Office. Petitions are reviewed and decided by the Tuition Appeals Committee, which meets once per month. The decision of the Committee is final and is communicated to the student by letter.
NOTE: In accordance with Federal, State and Institutional regulations, approval of an appeal may require forfeiture of any financial aid proceeds received, which may result in an outstanding balance owed to the University.
Student's Financial Liability
It is the student's responsibility to know and abide with the University's payment and refund policies. By completing registration, you agree to pay the total amount of tuition and other charges set forth, whether or not you attend these courses. It is your responsibility to drop any courses you do not attend, or do not plan to complete.