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Communication
Management

Alternative Dispute Resolution (Master's)

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This master’s concentration is designed for early and mid-career professionals who are seeking to enhance their ability to think creatively and problem-solve effectively while managing conflict in all types of professional interactions. You’ll analyze the nature, roots, and resolution of conflict in organizational and interpersonal settings, in addition to gaining insight into restorative communication practices. Guided by practitioner-faculty, courses help you develop contextually appropriate conflict management strategies and hone mediation, negotiation, and facilitation skills in order to find acceptable resolution for all parties.

You’ll learn to:


  • Assess the role of culture in conflict situations

  • Articulate and defend a variety of processes to resolve conflict

  • Develop contextually appropriate conflict management systems for work with diverse stakeholders

  • Perform ADR practices while adhering to applicable codes of ethics

To learn more about the Communication Management degree, visit the program overview page.


Required Courses

MA in Communication Management with a concentration in Alternative Dispute Resolution requires completion of 48 credit hours (12 courses)

Core courses - 20 qtr. hrs

Core courses help students to understand the scope of activity, historical development, future direction and trends, and typical types and roles of organizations that operate within a career field. The Capstone course is the culminating academic endeavor of our degree programs, in which students explore a problem or issue within their field of study.


Concentration courses - 16 qtr. hrs (Choose 4)

Concentration courses allow students to focus on a specific professional area within the larger industry sector in which they are working or wish to work, and master the skills needed to excel in that area.


Elective courses - 12 qtr. hrs (Choose 3)

Electives may be chosen from among all courses in Communication Management programs. You may also select courses from other University College graduate programs with approval from the academic director.

After you submit your academic plan, your academic advisor will help you select electives that align with your career and personal goals, and your advisor will obtain any necessary approvals from the academic director.

Popular electives for students pursuing Communication Management programs include:


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Careers in Alternative Dispute Resolution

Titles
Alternative Dispute Resolution Administrator, Arbitrator, Conciliator, Consultant, Dispute Resolution Analyst, Dispute Coordinator, Dispute Resolution Specialist, Mediation Specialist, Mediator, Ombudsman, Paralegal

Responsibilities
Arranging and conducting meetings with disputing parties; clarifying each party’s concerns, interests, issues and needs; defining procedural details; facilitating communication between parties to reach a mutual agreement; identifying situation-specific policies, procedures, and regulations; interviewing relevant parties concerning disputed issues; preparing settlement agreements; reviewing and evaluating dispute-related documents


Expectations
Whether you're serving as an Arbitrator, Mediator, Consultant, Paralegal, or Ombudsman, your role as a facilitator will be vital to the successfully mediation of disputes. Employment for arbitrators, conciliators, and mediators is expected to grow nationally through 2022, according to the U.S. Bureau of Labor Statistics. Turnover tends to be low for these positions though, so obtaining advanced degrees with specialized areas of focus are often the best bet for future employment.

Careers in Communication Management

Communicate success
Top communicators get the top rankings! Public relations specialists, marketing researchers, art directors, and marketing managers all placed among the top 100 best careers in a 2013 ranking by U.S. News & World Report. And although communication, public relations, and media jobs tend to be in larger, metropolitan areas, there is a trend that clearly shows a dispersal of job openings across the nation. Whether you're looking to enter creative services, mediation, media, training and development, or another communication field, the key is to prove ingenuity, resilience, and communication savvy.

Stay ahead of the curve!
New media, new technology, and new global opportunities are all the rage within the communication industry, as employers seek industrious professionals who have innovative skills and can bring something new and dynamic to the table. By next year, total marketing spend will have shifted drastically: interactive online marketing will reach $55 billion and search marketing will grow 15% per year to reach $32 billion. Those with an innate ability to generate creative solutions, think innovatively, and market themselves will likely excel within the organizational and professional communication field.

Ready to Apply

It's time to gather your materials and apply to your program of choice. Remember to include:


How to Apply


Need More Information

Interested in attending University College, but need additional information before you make a decision? No problem−we're here to help. You may request additional information about a specific program and specialty, review and ask questions in our Frequently Asked Questions section, or contact University College directly.

Want to Take a Class

Even if you missed the application deadline, you can start taking courses for one quarter before you have to submit a completed application. We know how important it is to get started when you're ready, so review the class schedule or start the registration process now.

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