ICT 4045 - Information Technology Service Assurance
In today’s technology-centric work environment, simply delivering IT services is no longer sufficient. Organizations must provide “assurance” that IT services and the underlying data assets are reliable, highly available and secure. IT Service Assurance or IT Quality Assurance includes many functions, including IT service delivery, service level management, quality assurance testing and monitoring, change and release management, project management, security, and compliance, all within a risk management framework.
This course will evaluate these functions as integrated components of a service assurance program and their impact on the organization. It will also investigate how service assurance is intertwined with the strategic and tactical initiatives of the organization. The use of case studies and actual IT related challenges and opportunities will be utilized to anchor the course concepts. The combined in-class meetings and online course structure lends itself to ongoing interaction, collaboration and sharing of ideas.
NOTE: This course is not offered this term. Please refer to the annual schedule for Information And Communications Technology to see the next time this course is offered.