This course explores how utility companies can and do use data analytics in an era of sustainability and energy conservation to manage the engineering, customer
relationship, and demand side management functions of their businesses more
effectively. Although the focus is on electric power companies because of issues like
smart meters, smart grids, and cyber-security, we also discuss analytics applications in natural gas, water, and wastewater management settings. The course is comprised of online content and class discussions. A research paper on one aspect of utility analytics is also required.
The course has a managerial focus rather than a technical focus. It is designed to
provide managers with sufficient background on the potential value of data analytics, the business process change associated with data analytics, and the underlying technologies to enable them to interface effectively with data scientists.
Much of the course content is readily transferrable to other industries currently struggling with how to use big data in ways that provide business value. For example, sensorbased systems such as the Internet of Things, insights into customer behavior to support micro targeting, financial modeling, and cyber-security are emerging issues in many businesses, not for profits, and governmental bodies as well. Trends in other countries are also covered.