The alignment between the steps of a business or patient care transaction in an information system and how that work is done significantly impacts the performance of that organization. It can also impact the quality of data gathered using information system resources in a healthcare organization. This course will provide the learner with a critical view of the interaction between operational processes in a healthcare organization and the information technology used to carry out those processes. The course will begin with an introduction to the System Development Life Cycle ("SDLC") and how work processes interact with technology. Students will review the skills needed to critically assess processes and identify technology needs. The course will wrap up with a review of operational process analysis with the design of health information systems resources.