Conflict Resolution Strategies and Process

Conflict is a natural and common part of human interaction. This course prepares students to thoughtfully and creatively manage and resolve conflict in interpersonal and organizational contexts. Students study the sources, causes, and dynamics of conflict in order to explain and predict the patterns of conflict interactions. Students analyze case studies and develop the most appropriate conflict management and resolution strategies based on analysis and evaluation of the personal, interpersonal, historical, and cultural dynamics of a given conflict. By focusing on the application of conflict resolutions strategies and processes, students develop their interpersonal, analytical, and managerial competencies to creatively address conflict in a variety of situations.